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L&D Service Delivery Manager

Human Resources
COR00018I Requisition #
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An exciting opportunity has arisen for an L&D Service Delivery Manager to join our learning & delivery service team based in Maple Cross.

You will be responsible for leading the L&D Service Delivery team to provide a proactive, timely, accurate and customer focused L&D administration service across the Skanska UK business. You will be responsible for ensuring all processes and procedures we deliver are customer focused, timely, accurate and consistent and that our service surpasses the expectations of Skanska UK employees and colleagues.

The role is part of the HR function, based in Rickmansworth, Hertfordshire.

  • Lead and develop the L&D Service Delivery team carrying out regular meetings, completing development plans together with half and full year reviews to maximise their potential and performance manage the delivery of a high quality L&D administration service with a specific focus on leveraging technology and identifying process efficiencies.
  • Lead the continuous improvement and ongoing development of the L&D offering ensuring business objectives are met and SLA’s are upheld for all transactional activities.
  • Drive the following behaviours within the team: taking ownership, pro-activity, contributing ideas, continual improvement, exercising judgement, demonstrating strong client focus and a sense of urgency.
  • Manage cyclical L&D activity and help the business meet its mandatory training KPI’s.
  • Manage the CITB claims process to maximise grant return for the business.

We're looking for:

  • Previous experience in managing large teams in an HR Shared Service environment.
  • Strong desire to continuously improve systems, processes and ways of working.
  • Demonstrates enthusiasm, energy with a positive attitude but also able to have challenging conversations and manage conflicting deadlines / priorities.
  • Significant HR systems knowledge (ideally iTrent) and a track record of working in partnership with employees, management and other HR colleagues.
  • Strong interpersonal skills with the right balance of empathy and rigour.
  • Ideally CIPD qualified (or equivalent).
We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender, age, religion, sexuality and any other protected characteristic – we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and winning teams. We call it Naturally Skanska.

A career with us means you’ll have the freedom to develop your skills and leave your mark on the communities in which we work. Our competitive benefits package will help to enhance your life outside work, too.
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