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Helpdesk Administrator - London - Building Services

Our Facilities Management team are looking for a Helpdesk Administrator to contribute to the effective and efficient operation of the onsite Helpdesk function for facilities maintenance at MOD Whitehall.



  • Provide day to day management of the CAFM system to ensure we meet our contractual obligations

  • Monitor and manage outstanding job sheets and produce backlog reports to ensure the CAFM system is up to date at all times

  • Generate detailed monthly reports from the CAFM system for incorporation into the Skanska client monthly report

  • Assist in the collating of and production of monthly reports required by General Manager

  • Issue, distribute and process Planned Preventative Maintenance tasks on monthly basis

  • Manage the parking log and communicate via security

  • Any other reasonable tasks associated with an administrative role

We’re looking for:

  • Previous experience in the Facilities Management sector is advantageous

  • Previous Admin experience

  • Excellent customer service skills

  • Knowledge of CAFM system (Concept Evolution), or similar is desirable

Our facilities management team provides solutions to a wide range of both private and public sector clients. Working together to deliver outstanding results for customers and communities, our work covers all areas of facilities services from project management and compliance to assets, estates and energy management.

A career with us means you’ll have the freedom to develop your skills and leave your mark on the communities in which we work. Our competitive benefits package will help to enhance your life outside work, too.

We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender, age, religion, sexuality and any other protected characteristic – we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and winning teams. We call it Naturally Skanska.



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