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SKA000AII Requisition #
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The Technical Support Specialist will provide support to customers on a variety of issues. Identifies, researches, and resolves technical problems. This individual will have the responsibility to respond to telephone calls, email, web and personnel requests for technical support. This person has to have knowledge of commonly used concepts, practices, platforms and procedures within an IT and Customer Service Field.  Qualified candidates for this position must have a passion for excellence, outstanding communication and organizational skills, as well as the ability to readily build relationships over the phone. Additionally, a qualified candidate must be quality focused, an effective team player and be motivated to outperform in this position to achieve a rewarding career within the organization.

This person must also be proficient in time management to balance all the requests and continually exceed customer expectations.  This individual must also take ownership of the customer issue life-cycle from logging the issue to its resolution.


What You'll Do:

  •  Effectively troubleshoot and solve incidents related to client OS (Win10), Microsoft Office applications, other basic applications (Adobe, VPN Client) and network issues;
  • Responsible for dispatching (incl. prioritization and categorization), receiving, solving and closing incidents through Service Now, the IT Service Management system;
  • Establish, maintain, and increase user satisfaction through professional, courteous, and caring service;
  • Document, track, and monitor problems to ensure a timely resolution;
  • Help make users productive;
  • Offer guidance and help users solve common IT problems;
  • Document issues and follow up with user;
  • Know when to redirect problems that require an onsite solution;
  • Use remote control tools to control a user’s machine to troubleshoot problems;
  • Resolve technical problems, detect patterns of issues, and coordinate with staff regarding persistent problems;
  • Maintain your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications.

 We’re Looking For:

  • Customer -focused. You understand that helping customers meet their business goals is critical to success;
  • Ethical and honest. Internally and externally, you are known to be reliable, accountable, and trustworthy;
  • Service Minded. You are driven to provide exceptional service and feel good knowing you made somebody’s day more productive;
  • Flexible and Capable. You manage changing priorities with ease and get the job done. You do whatever it takes;
  • Analytical. You enjoy exploring new technology and system features, sharing them with others, and identifying patterns of issues/needs;
  • Maintain good documentation. You understand that due to working with a variety of users in different kinds of technological environments, you need to document incidents, requests, and records of work;
  • Associate’s degree in a related area and/or 1 or more years of experience in the field or in a related area in technology.
  • Required Technology Experience with the following:  Exchange Experience, Active Directory Experience, Windows 10 experience, Microsoft Office 2013/2016, Networking – Understanding of TCP/IP, DNS, WINS, LAN/WAN, working with 2012 servers – i.e. creating domain accounts, active directory, experience with computer hardware – installing and troubleshooting/diagnosing, experience with Citrix, experience with iOS devices, and understanding of ITIL Incident Management process;
  • Preferred Technology experience with SharePoint Administration and Blackberry.

 Developing Your Career at Skanska, You Will:

  •  Contribute to a sustainable future improving the lives of people, communities and companies;
  • Contribute to a sustainable future improving the lives of people, communities and companies;
  • Collaborate in an open culture where sound values and dedicated people come together for greater results;
  • Thrive in a people-driven international company with countless opportunities to learn and grow.

Skanska is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, age.


Skanska USA is one of the largest, most financially sound construction and development companies in the U.S., serving a broad range of clients including those in transportation, power, industrial, water/wastewater, healthcare, education, sports, data centers, government, aviation and commercial.  Headquartered in New York with offices in 31 metro areas, we have more than 10,000 employees committed to being leaders in safety, project execution, sustainability, ethics and people development. In 2016, our work in building construction, civil and power/industrial construction, commercial development and infrastructure development (public-private partnerships) generated $6.8 billion in revenue.  Global revenue of parent company Skanska AB, headquartered in Stockholm and listed on the Stockholm Stock Exchange, totaled $17.7 billion in 2016. Skanska shares are publicly traded in the U.S. on the OTC market under the symbol SKBSY through a Level I American Depository Receipt program. 


We are proud to be named one of America's Best Employers of 2017 by Forbes.

Search Firm and Employment Agency Disclaimer


Skanska USA Human Resources (“Skanska HR”) provides HR services to the Skanska business units within the U.S.A. including Skanska USA Civil Inc., Skanska USA Building Inc., Skanska USA Commercial Development Inc. and Skanska Infrastructure Development Inc. (collectively “Skanska USA”). As such, Skanska HR is the sole authorized representative of Skanska USA to execute any agreements with search firms, employment agencies or any employment vendor (“Vendor”). As a condition precedent to any entitlement for payment, a Vendor shall have both (1) Skanska USA Placement Agreement, and (2) an Engagement Job Order executed by an authorized Skanska HR representative. Absent the properly executed documents, Skanska HR shall have no obligation to make payment to the Vendor. Verbal or written communications from any employee of Skanska USA business units shall not be considered binding obligations. All resumes whether unsolicited or solicited shall be considered property of Skanska HR.


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